This policy explains how North Shore Shine collects, uses and protects information when you request an estimate, book or contact us.
1. Information We Collect
We may collect your name, phone number, email, service address, vehicle information, service preferences, special instructions and before-and-after photos. We only collect information needed to provide our services.
2. How We Use Your Information
- Provide requested services.
- Communicate about estimates, bookings or changes.
- Process payments and maintain service records.
- Improve quality and respond to concerns.
We do not sell, rent or trade personal information.
3. Photos & Media
Before-and-after photos may be used for documentation, quality control or marketing. Identifying details will not be included without permission. You may opt out of marketing use before service.
4. Information Sharing
We do not share personal information except when required by law, to process payments, or to protect legal rights or safety. Involved third parties must protect your information appropriately.
5. Data Storage & Security
Reasonable safeguards protect against loss, misuse and unauthorized access. Information is accessed only when necessary and kept only as long as required for service, legal or business purposes.
6. Customer Responsibilities
Provide accurate information and tell us about sensitive areas, personal items or privacy concerns before service.
7. Access & Corrections
You may request access, corrections, or deletion where legally permitted by contacting us directly.
8. Consent
By contacting us, requesting an estimate or booking, you consent to the collection and use described here.
9. Changes
We may update this policy as needed. Updates will be posted on our website or provided upon request.