North Shore Shine is committed to high-quality work. Due to the nature of service-based work, the following refund policy applies.
1. Services Rendered
Once completed, refunds are not guaranteed. Requests are assessed case by case based on service-quality concerns.
2. Quality Concerns
Report issues within 24 hours. We must have a reasonable opportunity to inspect or correct the issue. If verified, we may offer re-service, partial refund or credit at our discretion.
3. Non-Refundable Situations
Refunds are not issued for pre-existing damage or wear; stains or buildup that cannot be safely removed; expectations outside the agreed scope; weather, surface or material limitations; or incorrect information about size, condition or access.
4. Cancellations & No-Shows
Cancellations with less than 24 hours’ notice may not qualify for a refund. No-shows may incur a cancellation fee or forfeit a deposit.
5. Deposits
Deposits are non-refundable unless North Shore Shine cancels. A deposit may be credited to a future booking at our discretion.
6. Payment Disputes
Contact us before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in refusal of future service.
7. Weather & Safety
Weather or safety postponements are not grounds for refund. Rescheduling is offered at no additional charge.
8. Governing Law
This policy is governed by the laws of British Columbia, Canada.
9. Acceptance
By booking or paying, you acknowledge and agree to this Refund Policy.
10. Service Refund Policy
All services are final. Refunds are not guaranteed and are assessed case by case. Please report issues within 24 hours.